At Liam Techie, we strive to ensure that our customers are fully satisfied with their purchases. This Refund and Return Policy outlines our guidelines on refunds, exchanges, warranties, and returns for orders placed through our cash-on-delivery (COD) service.

1. Return and Exchange Eligibility

• Return Window: If you are not satisfied with your purchase, you may request a return or exchange within 3 days of the delivery date.
• Condition of Items: Items must be in their original, unused condition with all packaging, tags, and accessories intact. We reserve the right to decline a return or exchange if the item shows signs of use or damage.

2. Return and Exchange Process

• Requesting a Return/Exchange: To initiate a return or exchange, please contact our customer service team within the 3-day return window at [insert contact email/phone number]. Our team will guide you through the return process and provide instructions for returning the item.
• Return Confirmation: Once we receive and inspect the returned item, we will confirm whether it meets the return eligibility criteria.

3. Refunds

• Cash Refunds: As our payment option is cash on delivery, all refunds will be issued as cash upon receipt and approval of the returned item.
• Processing Time: Refunds will be processed immediately upon inspection and approval of the returned item. Please retain any return confirmation documents for reference.

4. Exchanges

• Exchange Policy: Eligible items may be exchanged for a replacement if stock is available. If the item you wish to exchange is out of stock, you may opt for a cash refund.

5. Warranty

• Product Warranty: Please note that our products are not covered under any warranty, unless explicitly stated at the time of purchase. We do our best to ensure all items are delivered in excellent condition.
• Damage on Delivery: If an item is damaged upon delivery, please contact our customer service within 24 hours. We will arrange for an exchange or refund.

6. Non-Returnable Items

• Exclusions: Certain items, such as wearables or hygiene products, are non-returnable. These items will be clearly marked as such at the time of purchase.

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please reach out to us at [email protected].